Privacy Policy

Privacy Policy

Notes on data protection

We are pleased that you are visiting our website and thank you for your interest in our company and our products. At this point we would like to inform you about which data we collect, use and process and when, and how we handle your personal data.

Data collection and use

Personal data is information that can be used to identify a person as such. This includes, for example, your name, your address, your e-mail address or your telephone number.

(1) Collection of personal data when using the website
When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you want to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure stability and security:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status / HTTP status code
  • amount of data transferred in each case
  • The website from which the request came
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.
  • The legal basis for the storage of the data is Art. 6 Para. 1 lit. f GDPR.

(2) Collection of personal data during registration
We offer you the option of registering on our website by providing personal data.
Depending on the type of contract concluded, we save the following data:

  • Surnames, first names
  • address
  • Billing address
  • E-mail address
  • Phone number

As part of the registration process, you will be asked whether you have taken note of the data protection declaration and agree to its validity, which you confirm by clicking the field and ticking the appropriate box. By doing this, you consent to your personal data being used for the following purposes:

  • Processing of orders
  • Sending direct mail, e.g. by e-mail, package insert or post, sending offers and vouchers
  • Sending of evaluation requests
  • Sending our newsletter

If you have given your consent, the legal basis for processing the data is Art. 6 Para. 1 lit. a GDPR and, if the registration serves to fulfill a contract or to carry out pre-contractual measures with you, also Art. 6 Para. 1 lit. b GDPR.

Name and contact details of the person responsible

Develle Premium Cosmetics GmbH
Parkstrasse 19
03149 Forst LAUSITZ is responsible for the administration of personal data

Managing director: Klaus Mudrack

Tel .: +49 (0) 3562 98 76 087
E-Mail: info@healthsystems24.co.uk

Contact details of the data protection officer

You can
contact our data protection officer at E-Mail: info@healthsystems24.co.uk
Tel .: +49 (0) 3562 98 76 087

Purposes of processing personal data
We only store your data for the following purposes:
To process orders (including payment processing and, if necessary, credit checks), to send us advertising and for customer service.

We save and process your personal data at our central company headquarters.

Your personal data will only be transferred to third parties if the transfer is necessary for the context of contract processing or for billing or collection purposes (e.g. shipping company or payment service provider) or you have given your express consent.

The legal basis for the transmission of the data to third parties for the purpose of contract processing or for billing purposes is Art. 6 Para. 1 lit. b GDPR and for the transfer in the context of legally mandated cases Art. 6 para. 1 lit. c GDPR.

Duration of data storage
We store your data for as long as the respective purpose requires, taking your legitimate interests into account. If there is a tax retention period for certain data that are processed for the processing of sales contracts, the data will be stored for 6 or 10 years. During this time, the processing of the data is restricted after 2 years, ie the data is only used to comply with legal obligations. The retention obligation begins at the end of the calendar year in which the order was placed by the customer or the contract was fulfilled.

Passing on of personal data to third parties
We may pass on your personal data to the following companies/categories of persons in accordance with the statutory provisions:

Tax auditing, other authorities
External service providers and professional consultants such as lawyers, auditors, accountants etc. Credit bureaus for credit checks, debt collection service providers,
postal/shipping service providers, forwarding agents e.g. UPS, DHL, Deutsche Post
payment providers such as PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg; Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, (Amazon Pay) Amazon Payments Europe sca, 5 Rue Plaetis, L-2338 Luxembourg; (Apple Pay) Apple Distribution International, Hollyhill Industrial Estate, Hollyhill Cork, Ireland; Shopify Payments, 126 York Street, Suite 200, Ottawa, ON, Canada, K1N 5T5; Google Pay (Europe), Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

 

The legal basis for the transmission of the data to third parties for the purpose of contract processing or for billing purposes is Art. 6 Para. 1 lit. b GDPR and for the transfer in the context of legally mandated cases Art. 6 para. 1 lit. c GDPR.

Your rights
To exercise your rights, you can use the contact form (https://healthsystems24.co.uk/pages/kontakt) or contact the data protection officer or the person responsible or contact us at e-mail: info@healthsystems24.co.uk, Tel: +49 (0) 3562 98 76 087

You have the following rights:
7.1 Revocation of consent
You can revoke your consent to the processing of personal data at any time with effect for the future.
The above contact options are available for this purpose (https://healthsystems24.co.uk/pages/kontakt).

7.2 Further rights
You also have the following rights towards us with regard to your personal data:

  • Right to information,
  • Right to rectification,
  • Right to erasure or restriction of processing,
  • Right to object to processing,
  • Right to data portability,

You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.
The responsible data protection supervisory authority for Brandenburg is:
The state commissioner for data protection and for the right to inspect files
Dagmar Hartge
Stahnsdorfer Damm 77
14532 Kleinmachnow
Telephone: 033 203 / 356-0 Fax
: 033 203 / 356-49
E-Mail: Poststelle@LDA.Brandenburg .de

If you send us inquiries using the contact form, we will only use your data to process your request. These data will not be used for advertising purposes or passed on to third parties.

The legal basis for the processing of the data transmitted via the contact form or in the course of sending an email is Art. 6 Para. 1 lit. f GDPR. If the establishment of contact is also aimed at concluding a contract, the additional legal basis for processing is Art. 6 Para. 1 lit. b GDPR.

The data you enter in the contact form will be stored by us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies.

Cookies
We use cookies to make visiting our website attractive and to enable the use of certain functions. These are small text files that your web browser receives when you visit our website and saves it on your computer. Some of the cookies are deleted immediately after closing the browser. Other cookies remain permanently on your computer and enable us to recognize you or your computer the next time you visit our website.
This site uses the following types of cookies, the scope and functionality of which are explained below:

  1. a) Transient cookies, these are automatically deleted when you close your browser. This includes in particular the session cookies. These save a so-called session ID, with which the various requests from your browser can be assigned to the common session. This means that your computer can be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.
  2. b) Persistent cookies, these are automatically deleted after a specified period, which can differ depending on the cookie. You can delete cookies at any time in the security settings of your browser.
    You can influence the use of cookies by changing the settings of your browser. Most browsers have an option with which the storage of cookies can be restricted or prevented. Each browser is individual in the way that it manages the cookie settings. This is described in the respective help menu of your browser.

You can find these for the respective browser under the following links:

  • Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
  • Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
  • Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
  • Safari: https://support.apple.com/kb/ph21411?locale=de_DE

Please note, however, that deactivating cookies may mean that only limited functions of the website are available to you.
The legal basis for the use of cookies is Art. 6 Para. 1 lit. f GDPR.
Analysis tools

Use of Google Analytics

Our website uses Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that enable your use of the website to be analyzed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transmitted to a Google server in the USA and shortened there in exceptional cases.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by using the browser plug-in available under the following link. Download and install from: http://tools.google.com/dlpage/gaoptout?hl=de.

This website uses Google Analytics with the extension “_anonymizeIp ()”. As a result, IP addresses are further processed in abbreviated form, so that personal references can be excluded. If the data collected about you can be linked to a person, this will be excluded immediately and the personal data will be deleted immediately.

We use Google Analytics to analyze the use of our website and to improve it regularly. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de .html, overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the data protection declaration: http://www.google.de/intl/de/policies/privacy .

10.2 Use of Hotjar

Our website uses Hotjar analysis software from Hotjar Ltd. 3 Lyons Range- 20 Bisazza Street- Sliema SLM 1640, Malta (http://www.hotjar.com), which enables us to analyze your use of the website. Hotjar uses cookies and a tracking code through which the collected data is transmitted to the Hotjar server. This data is essentially device-related information, such as the IP address, the screen size of your device, the device type and browser information, such as type and version, your geographic location and your language setting. Your e-mail address will be sent with your first and last name if you have given us this information. User interaction, such as moving the mouse, visited websites as well as the date and time of use are transmitted to Hotjar. Your IP address is automatically anonymized by Hotjar and only saved in this form. In addition, users of the website are assigned a “unique user identifier (UUID), which Hotjar can use to record returning users of our website – without being linked to your personal data.

Via the link https://www.hotjar.com/opt-out you can prevent the collection and use of your data by Hotjar.

10.3 Use of Tidio

Our website uses Tidiochat a service from Tidio Ltd. 220C Blythe Road, W14 0HH, London, United Kingdom (www.tidiochat.com). This service is used to process anonymized data for the purpose of web analysis and to operate a live chat. Cookies can be used for this purpose, which enable your browser to be recognized. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using and through which certain information flows to the place that sets the cookie. Data collected with the Tidiochat service will not be used to identify you personally without your consent. The data is also not merged with personal data about the bearer of the pseudonym used. You can configure your browser settings according to your wishes and e.g. B. reject the acceptance of third-party cookies or all cookies. We would like to point out that you may not be able to use all functions of this website.

You can find more information on this in Tidio’s privacy policy: https://www.tidiochat.com/en/privacy-policy.

Right of objection
You can object to data collection and storage for the purpose of usage analysis at any time with future effect by informing us of your objection: e.g. by email: info@healthsystems24.co.uk or Tel: +49 (0) 3562 98 76 087.

The legal basis for the use of analysis tools is Art. 6 Para. 1 S. 1 lit. f GDPR.

  1. Social media links
    We link to the social media platforms Facebook, Instagram and YouTube on our website by using the respective symbols. These are hyperlinks through which your data is not transmitted. If you click on the link, you will be redirected to our respective social media presence. Your data will only be transmitted to the respective social media service if you are logged into your respective user account. In this case, the respective social media platform may receive information about what content you viewed with us.

Responsible for the social media services linked by us are exclusively:

for Facebook and its website Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA;

Instagram, LLC, 1601 Willow Rd. Menlo Park, CA 94025, USA for Instagram and its website;

for YouTube and its website YouTube, LLC, 901 Cherry Ave., St. Bruno, CA 94066, USA;

For more information about the purpose and scope of data collection and the further processing and use of your data by the respective social media service, please refer to the data protection guidelines of the respective platform.

  1. Facebook Connect
    We use the “Facebook Connect” service from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”) on our website. We offer you the opportunity to log into our website with Facebook Connect if you have a Facebook profile and give us your express consent to exchange data with Facebook. No additional registration is required in this case. To log in, you will be redirected to the Facebook page, where you can log in with your usage data. In this way, your browser establishes a direct connection to the Facebook servers, whereby your Facebook profile and our service are linked to one another. Through this link, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged into Facebook. Through the link, depending on your data protection setting on Facebook, we automatically receive the following information from Facebook Inc. (name, email address, date of birth, address, Facebook name, user ID, age, gender and, if applicable, the profile picture , the friends list and the likes). Of this data, we only use your name, your email address, your date of birth and your address to create a user account, if you have approved them on Facebook. This information is necessary for the conclusion of the contract in order to be able to identify you. Through the link, we automatically receive the following information from Facebook Inc. (name, email address, date of birth, address, Facebook name, user ID, age, gender and, if applicable, the profile picture) depending on your data protection setting on Facebook , the friends list and the likes). Of this data, we only use your name, your email address, your date of birth and your address to create a user account, if you have approved them on Facebook. This information is necessary for the conclusion of the contract in order to be able to identify you. Through the link, we automatically receive the following information from Facebook Inc. (name, email address, date of birth, address, Facebook name, user ID, age, gender and, if applicable, the profile picture) depending on your data protection setting on Facebook , the friends list and the likes). Of this data, we only use your name, your e-mail address, your date of birth and your address to create a user account, if you have approved them on Facebook. This information is necessary for the conclusion of the contract in order to be able to identify you. the friends list and the likes). Of this data, we only use your name, your e-mail address, your date of birth and your address to create a user account, if you have approved them on Facebook. This information is necessary for the conclusion of the contract in order to be able to identify you. the friends list and the likes). Of this data, we only use your name, your e-mail address, your date of birth and your address to create a user account, if you have approved them on Facebook. This information is required for the conclusion of the contract in order to be able to identify you.

For more information on Facebook Connect and privacy settings, please refer to the data protection information and the terms of use of Facebook Inc. http://www.facebook.com/policy.php

If you do not want Facebook to link the data obtained through our website to your Facebook profile, you must log out of Facebook before visiting our website. You can also exclude the Facebook Connect plugin with add-ons for your browser.

revocation

The consent given to the exchange of data via Facebook Connect can be revoked at any time for the future by sending a message to Tel: +49 (0) 3562 98 76 087 or e-mail: info@healthsystems24.co.uk.

  1. Google Tag Manager

We use the Google Tag Manager service from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94.043 USA on our website. With the Google Tag Manager, marketers can manage website tags through one interface. A tag is one of marking or labeling a database. The Tag Manager itself, which uses the tags, works without cookies and does not collect any personal data. The tags set up via the Google Tag Manager only ensure the collection of data that is passed on to the target system. Because the data is only passed on, the system does not collect or save the data itself. The Tag Manager only triggers other tags, which themselves may collect data. Corresponding explanations for these respective third-party providers can be found in this data protection declaration. However, Google Tag Manager does not use this data. If you have set or otherwise deactivated cookies, this will be observed for all tracking tags that have been used with the Google Tag Manager, so the tool does not change your cookie settings.

Google may ask you for permission to share some product data (e.g. your account information) with other Google products in order to activate certain features, e.g. B. to simplify the addition of new conversion tracking tags for AdWords. In addition, Google’s developers review product usage information from time to time in order to further optimize the product. However, Google will not pass on any data of this type to other Google products without your consent.

For more information, see Google’s usage guidelines and Google’s privacy policy for this product.

  1. Newsletter

(1) With your consent, you can subscribe to our newsletter, which we use to inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent.

(2) We use the so-called double opt-in procedure to register for our newsletter. This means that after your registration we will send you an e-mail to the e-mail address provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within [24 hours], your information will be blocked and automatically deleted after one month. In addition, we save the IP addresses you use and the times of registration and confirmation. The purpose of the procedure is to be able to prove your registration and, if necessary, to clarify any possible misuse of your personal data.

(3) The only mandatory information for sending the newsletter is your email address. The provision of further, separately marked data is voluntary and is used in order to be able to address you personally. After your confirmation, we will save your e-mail address for the purpose of sending the newsletter. The legal basis is Art. 6 Para. 1 S. 1 lit. a GDPR.

(4) You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare your revocation by clicking on the link provided in every newsletter email, by email to (info@healthsystems24.co.uk) or by sending a message to the contact details given in the legal notice.
We use the Klaviyo service from Klaviyo Inc, Boston, USA to send our newsletters. The data you saved when you registered for the newsletter (email address, possibly name, IP address, date and time of your registration) will be transferred to a server operated by Klaviyo Inc. in the USA, where the “US Privacy Shields ”. Further information on data protection at Klaviyo can be found at: http://klaviyo.com/privacy/.

(5) We would like to point out that we will evaluate your user behavior when sending the newsletter. For this evaluation, the emails sent contain so-called web beacons or tracking pixels, which represent single-pixel image files that are stored on our website. For the evaluations, we link the data mentioned in § 3 and the web beacons with your e-mail address and an individual ID. With the data obtained in this way, we create a user profile in order to tailor the newsletter to your individual interests. We record when you read our newsletters, which links you click in them and deduce your personal interests from this.
Right to object

You can object to this tracking at any time by clicking on the separate link that is provided in every email or by contacting us in another way, e.g. via Tel: +49 (0) 3562 98 76 087 or email: info@healthsystems24.co.uk. The information is stored for as long as you have subscribed to the newsletter. After you unsubscribe, we save the data purely statistically and anonymously. Such tracking is also not possible if you have deactivated the display of images by default in your e-mail program. In this case, the newsletter will not be displayed in full and you may not be able to use all functions. If you display the images manually, the tracking mentioned above takes place.
14. Use of social media plug-ins
We use so-called social plugins (“plugins”) from Instagram on our website, which are operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”).

We use the so-called two-click solution. This means that when you visit our website, no personal data is initially passed on to Instagram. The plug-in in the form of images is provided with the heading “Follow us on Instagram”. We give you the opportunity to communicate directly with Instagram using the button. Instagram will only receive the information that you have accessed our website if you click on the marked field and thereby activate it. In addition, the data mentioned under § 1 of this declaration will be transmitted. By activating the plug-in, your personal data will be transmitted to Instagram and stored there (in the USA for US providers).
We have no influence on the data collected and the data processing procedures, nor are we aware of the full scope of data collection, the purposes of processing or the storage periods. We also have no information about the deletion of the data collected by Instagram.

If you interact with the plug-in, in particular click on the plug-in picture, your browser establishes a direct connection to the Instagram servers. The content of the plug-in is transmitted directly from Instagram to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed our website, even if you do not have an Instagram profile or are not currently logged into Instagram. This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can immediately assign your visit to our website to your Instagram account. The information is also published on your Instagram account and shown to your contacts there.
Instagram stores the data collected about you as a user profile and uses this for advertising, market research and / or needs-based design of its website. Such an evaluation takes place in particular (even for users who are not logged in) to display needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, although you must contact Instagram to exercise this right.

For more information on the purpose and scope of data collection and the further processing and use of the data by Instagram, as well as your rights and setting options for protecting your privacy, please refer to Instagram’s data protection information: https://help.instagram.com/155833707900388/.
If you do not want Instagram to assign the data collected via our website directly to your Instagram account, you must log out of Instagram before visiting our website. You can also completely block the loading of Instagram plugins with add-ons for your browser, e.g. B. with the script blocker “NoScript” (http://noscript.net/).
The legal basis for using the plug-ins is Art. 6 Para. 1 S. 1 lit. f GDPR.

  1. Remarketing / retargeting

(1) On our website we use “Custom Audiences” from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for retargeting and remarketing purposes. This service uses so-called tracking or remarketing pixels. These are pixel image files that enable log file analysis. By using the pixels, the service provider can see when and how many users have accessed the pixel, or whether and when an e-mail has been opened or a website has been visited.

(2) With the help of this service, users of the website can be shown interest-related advertisements (“Facebook Ads”) when visiting the social network Facebook or other websites that also use the process. We are interested in showing you advertisements that are of interest to you in order to make our website more interesting for you. When you visit our website, a direct connection to the Facebook servers is established via the pixel. This enables Facebook to identify you using your browser ID, as this can be linked to your user account. We have no influence on the scope and further use of the data that is collected by Facebook through the use of this tool and therefore inform you according to our level of knowledge: By integrating Facebook Custom Audiences, Facebook receives the information that you have accessed the corresponding website on our website or that you have clicked on an ad from us. If you are registered with a Facebook service, Facebook can assign the visit to your account. Even if you are not registered with Facebook or have not logged in, there is a possibility that the provider will find out and save your IP address and other identification features.

(3) The deactivation of the “Facebook Custom Audiences” function is possible for logged-in users at https://www.facebook.com/settings/?tab=ads#_.

(4) The legal basis for processing your data is Art. 6 Para. 1 S. 1 lit. f GDPR. Further information on data processing by Facebook is available at https://www.facebook.com/about/privacy/.
Right to object
If you do not want you to be shown advertising generated by the respective targeting service, you can object to the use of retargeting technology on our website by sending us a message to info@healthsystems24.co.uk.

  1. Data security
    We have taken a variety of security measures to protect your personal data. Our servers and databases are protected by physical and technical measures, among other things.

When collecting and transmitting data via our website, we use standardized SSL encryption technology. As part of the ordering process, personal data is transmitted using SSL encryption, which can be recognized by the lock symbol in the browser and by the addition “https: //” in the address bar.

With encrypted communication, your payment data that you transmit to us cannot be read by third parties. When communicating by email, 100% data security cannot be guaranteed.

  1. Changes to this data protection declaration
    This data protection declaration can be changed by us at any time. Any changes to this privacy policy will be published on this website and will automatically take effect 30 days after their publication. We will inform you of any significant changes to this data protection declaration by email.